Privacy Policy for Texcribe

1. Information We Collect

To facilitate seamless communication between patients and healthcare professionals, we collect the following data:

• Contact Information: Mobile phone numbers and user profile names associated with your WhatsApp account.
• Communication Data: Messages, documents, images, and audio notes relayed through our platform between you and the consulting doctor.
• Health and Medical Information: Any sensitive health information, symptoms, or medical history you voluntarily share within the chat during the consultation process.
• Technical Data: Interaction logs, delivery status, and metadata required to maintain the stability and state of the messaging integration.

2. How We Use Your Information

We process your data strictly on the principle of purpose limitation. Your information is used to:

• Relay messages and consultation details securely between patients and registered healthcare providers.
• Maintain the technical functionality, session state, and reliability of the chat interface.
• Notify you of appointment updates, prescriptions, or follow-up requirements.
• Ensure compliance with legal obligations and resolve technical issues.

We do not use patient data or medical records for targeted marketing, advertising, or profiling.

3. Consent and Lawful Basis

Your data is processed based on your free, specific, informed, and unambiguous consent.

• By initiating a consultation via Texcribe on WhatsApp, you consent to the processing of your data for telemedicine and consultation relay purposes.
• Withdrawal of Consent: You have the right to withdraw your consent at any time by contacting us or using the opt-out mechanisms provided in the chat. Note that withdrawing consent may limit our ability to provide the consultation service.

4. Data Sharing and Third Parties

Your data is shared only on a strict need-to-know basis:

• Healthcare Providers: Your messages and shared medical information are relayed directly to the specific doctor or clinic you are consulting.
• Service Providers: We utilize trusted third-party infrastructure to process and deliver messages. These processors are contractually bound to maintain strict data security and confidentiality.
• Legal Requirements: We may disclose information if required by law enforcement, regulatory bodies, or in response to a valid legal request.

5. Data Security and Retention

• Security: We implement robust encryption for data in transit and at rest. Access to our backend systems is strictly controlled and limited to authorized personnel to prevent unauthorized access or data breaches.
• Retention: We retain your personal and health data only for as long as necessary to fulfill the consultation purpose, or as mandated by healthcare regulations and applicable laws. Once the purpose is fulfilled and the legal retention period expires, your data is securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Correction: You can request the correction of inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your data when it is no longer needed for the specified purpose.
• Right to Grievance Redressal: You have the right to register a complaint regarding our data processing practices.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a grievance, please contact us at: